In-Person: MIE Distinguished Seminar Series with Professor Peter Glynn: “Statistics for Service Operations”

Friday, March 31, 2023

Mechanical Engineering Building
5 King's College Rd

Interested members of the U of T community who would like to attend the seminars can email Kendra Hunter at

Professor Peter GlynnPeter Glynn Headshot
Stanford University
(Thomas W. Ford Professor in the School of Engineering and Professor, by courtesy, of Electrical Engineering)

Statistics for Service Operations

In capacity planning for service operations, one needs good models to describe future incoming customer arrivals and workloads. In this talk, we will discuss some of the key issues that arise in building such models from observed data. We start with model-building based on Poisson processes and discuss issues related to non-stationarity and over-dispersion. We then discuss some exploratory data analysis tools, and insights obtained from limit theorems describing high capacity service operations systems. We conclude with some discussion of general principles that should guide statistical model-building in this context.

Peter W. Glynn is the Thomas Ford Professor in the Department of Management Science and Engineering (MS&E) at Stanford University, and also holds a courtesy appointment in the Department of Electrical Engineering. He received his PhD in Operations Research from Stanford University in 1982. He then joined the faculty of the University of Wisconsin at Madison, where he held a joint appointment between the Industrial Engineering Department and Mathematics Research Center, and courtesy appointments in Computer Science and Mathematics. In 1987, he returned to Stanford, where he joined the Department of Operations Research. From 1999 to 2005, he served as Deputy Chair of the Department of Management Science and Engineering, and was Director of Stanford’s Institute for Computational and Mathematical Engineering from 2006 until 2010. He served as Chair of MS&E from 2011 through 2015. He is a Fellow of INFORMS and a Fellow of the Institute of Mathematical Statistics, and was an IMS Medallion Lecturer in 1995, a Lunteren Lecturer in 2007, the INFORMS Markov Lecturer in 2014, an Infosys-ICTS Turing Lecturer in 2019, and gave a Titan of Simulation talk at the 2019 Winter Simulation Conference. He was co-winner of the Outstanding Publication Awards from the INFORMS Simulation Society in 1993, 2008, and 2016, was a co-winner of the Best (Biannual) Publication Award from the INFORMS Applied Probability Society in 2009, was the co-winner of the John von Neumann Theory Prize from INFORMS in 2010, and gave the INFORMS Philip McCord Morse Lecture in 2020. In 2012, he was elected to the National Academy of Engineering, and in 2021 he received the Lifetime Professional Achievement Award of the INFORMS Simulation Society. He was Founding Editor-in-Chief of Stochastic Systems and served as Editor-in-Chief of Journal of Applied Probability and Advances in Applied Probability from 2016 to 2018. His research interests lie in simulation, computational probability, queueing theory, statistical inference for stochastic processes, and stochastic modeling.

MIE’s Distinguished Seminar Series features top international researchers and leading experts across major areas of Mechanical Engineering and Industrial Engineering. The speakers present about their latest research and offer their perspectives on the current state of their field. The seminars are part of the program requirements for MIE Master of Applied Science and PhD students. The Distinguished Seminar Series is coordinated for 2022-2023 by Assistant Professor Merve Bodur.

View all upcoming MIE Distinguished Seminars.


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